Camping

on the island of Rügen

GTCs

Our General Terms and Conditions

Arrival/departure:

A deposit is payable for bookings, which is offset against the cost of the stay on arrival or departure.
On the day of arrival, the booked pitches are available from 11.00 am and the rental accommodation from 3.00 pm.
On the day of departure, the pitches and rental accommodation must be left clean by 11.00 am.

Pitches and rental accommodation booked with a deposit will be kept free in the event of non-arrival from the booked day of arrival until the following day until 11.00 a.m. at the latest.
A refund of the deposit is then excluded.
The payment of the fees refers to the respective overnight stay period, calculated from 11.00 a.m. to 11.00 a.m. on the following day.

Changes to the date of arrival and changes to the content of the booking contract must be made in writing.
Delays on the day of arrival (traffic jam, accident, etc.) must be notified by telephone or e-mail.

Seat request:
Every seat request will be considered. However, there is no legal entitlement to a specific pitch.
The site management reserves the right to make changes due to operational necessities.

Natural risks/forces of nature:
We regularly inspect the entire campsite with a tree expert and maintain and prune our tree population.
However, should smaller or larger branches fall down or entire trees fall over, this represents a natural risk against which you are only insured with your partial cover.

Spa tax of the municipality of Binz / Binzer Bucht:
The amount of the spa tax is set out in the current statutes of the municipality of Ostseebad Binz.
The amounts due according to the statutes are collected by Camping Prora in trust and transferred to the health resort of the municipality of Ostseebad Binz.

Cancellation Policy & Withdrawal:

Withdrawal by the Guest (Cancellation)

The guest may withdraw from the booking at any time prior to the start of the trip. The notice of withdrawal must be provided in writing (e.g., by email or letter). In the event of withdrawal, the following cancellation fees apply:

Up to 30 days before arrival: Free cancellation is possible. Any deposit already paid will be refunded in full. However, in the event of cancellation by the guest, a processing fee of EUR 15.00 will be retained or charged.

29 to 14 days prior to arrival: 50% of the agreed total price.

13 to 3 days prior to arrival: 80% of the agreed total price.

2 days or less before arrival or in case of no-show: 100% of the agreed total price.

Early departure and expulsion:

Early departure: In the event of the guest’s early departure, there is no entitlement to a (pro-rata) refund of the booked services.

Expulsion: In the event of expulsion due to a violation of the applicable campground rules, no refund of fees will be issued. The obligation to pay the full booking price remains in effect.

Travel Cancellation Insurance

To protect against financial losses in the event of unforeseen circumstances, the campground strongly recommends purchasing travel cancellation insurance.

Black water disposal (sewage containing feces):

Important!

Black water must be poured into the designated container and then thoroughly rinsed.

It must not be poured into the floor drain!

You may only dispose of black water at our facility if you use a natural additive (labeled “Blue Angel” or purely organic).

Please also be sure to use easily soluble toilet paper so that the system does not become clogged.

Wet wipes belong in the trash and not in the toilet!

Liability:
Every guest undertakes to treat the inventory and the pitch rented by him/her with care.
They are obliged to compensate for any damage caused by them, their companions or guests during their stay.
The operator accepts no liability for damage, accidents, losses or other irregularities arising in connection with the use of the pitch.
Excluded from this exclusion of liability are damages resulting from injury to life, body or health, which are based on a negligent breach of duty by a legal representative or vicarious agent of the campsite.
This also applies to damage caused by a grossly negligent breach of duty by the campsite or by an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the campsite.
Influences due to force majeure exclude any liability.

Notes on e-mobility:
Please note that the charging of electric and hybrid vehicles at the car park/multi-purpose properties is prohibited.
Even with a fuse protection of 10 amps, the supply lines are not designed for continuous load, which can lead to cable fires.
The guest is fully liable for any damage.
Thank you very much!

Photo and video recordings:
We take photos and videos on our holiday resort at regular intervals. If you do not wish this to happen, please let us know immediately.
Unless people can only be recognised as so-called ‘accessories’, no publication will take place without the consent of the persons concerned.
Drone recordings are only permitted with written confirmation from the operator.
Please note the examination of authorisations for the ascent of drones

Data protection:
The camping guest agrees that his/her personal data collected in the course of customer service may be stored and automatically processed in Camping Prora's IT system.
Both parties to the contract shall comply with the relevant provisions of the Data Protection Act both during the term of the contractual relationship and after its termination.

The place of fulfilment and jurisdiction is the Stralsund District Court.