Our General Terms and Conditions
- Payment of fees refers to the respective period of overnight stay, calculated from 11.00 a.m. until 11.00 a.m. of the following day.
- Security deposits in the amount of at least EUR 50,- per unit booked should be paid in advance in case of stays lasting longer than 2 nights and the deposit will be offset at the end of the booked period.
- Every space requirement is taken into account. However, there is no legal entitlement to a specific parking space. The site administration reserves the right to make changes as a result of operational necessities.
- In case you don’t arrive on the designated date, we shall reserve the parking spaces and rental caravan booked with the security deposit starting from the day booked for arrival until 11:00 a.m. on the following day, at the latest. Thereafter, the reimbursement of the security deposit is ruled out.
- Any changes of the arrival date as well as changes to the content of the booking contract should be done in writing. Delays on the arrival day (caused by traffic jam, accident, or the like) should absolutely be communicated by phone (answering machine available).
- On arrival day the booked parking spaces will be available starting at 11:00 a.m. and the rental caravan from 3:00 p.m. onwards. On the departure day you are requested to vacate the parking spaces and the rental caravan latest by 11:00 a.m. and they should be in a clean state.In the event of early departure, there is no entitlement to a refund of the fees. This also applies to a dismissal due to a violation of the campsite rules.
- Cancellation free of charge is possible up to 30 days before the arrival date, after that 60% of the booking amount will be charged. An exception to this is a medically confirmed case of illness, which must be proven to be presented without being asked to do so when canceling. In the event of late cancellation or no-show, your payment will be retained as a cancellation and processing fee.
- The booking contract may be cancelled mutually by either party without any compensation latest 30 days before the arrival date. In this case the security deposit will be refunded. If the cancellation was initiated by the guest, a processing fee of EUR 10,- will be deducted.
- In case of an increase of the statutory sales tax rate, and if the service has not yet been rendered, we shall make use of our right to have an adjustment in the amount of the additional sales tax burden resulting from the amendment of the law, even if the contract was already concluded more than four months before the amendment came into effect. If the sales tax rate is reduced, there will be a discount in the amount of the reduced burden.
- Internet access is not a guaranteed feature of the parking space, i.e. if you are unable to access Internet at your parking space, this will not entitle you to claim compensation or a price reduction.
- Have fun while surfing!
- The place of jurisdiction is Bergen on the island of Rügen.